What should I expect from my first SnapSuit?
We are thrilled that you are considering SnapSuits or just placed your order. We strive to deliver your garments in just 14 days, but from time to time delays days do occur (holidays and the need for measurement clarifications are the main culprits).
SnapSuits will do everything we can to ensure the measurements you submitted are correct. We will make your garments according to the body measurements you provide, adding ease where appropriate. With that said, custom suits are more art than science and sometimes a measurement will get submitted incorrectly and we won't catch it before the clothing is made. Don't be alarmed, we will fix the issue!
Another common concern is personal preference regarding fit. One man's dream slimming-and-snug suit is another man's nightmare. While we do our best to nail your preferences using our three sizing options (Classic, Tailored, and Slim) it may not be fully right for you. Please take advantage of our tailoring credit! Use up to $50 on us to get the garment altered to your exact preference. Customers are responsible for their own adjustments above $50.
If you feel like SnapSuits did not make your suit to the measurements provided please let us know. We are always trying to grow and better our company, and we can walk through the issues you are facing together.
What if I need alterations?
We do have a high success rate with fit, but every now and then we need to course-correct! We are happy to assist you in achieving a better fit.
Here are the steps you have to take to help us fix the fit:
Visit our fit updates page, and follow our step by step guide to providing the needed information so we can assist you.
After we receive your completed form with the picture(s) we will issue an alteration credit up to $50.
You should see the adjustment to your original method of payment within 3-4 days.
SnapSuits will not provide alterations above the $50 credit unless the garment was not made to the provided measurements.
Customers who have items remade are not eligible for tailoring credits on those items.
What if I need my clothing remade?
In order to provide an incredible product, at a great price for everyone, our policy is as follows. If you need an item remade, or altered SnapSuits must be notified within 14 day of delivery. SnapSuits will only provide 1 free remake per customer. Items can be remade for issues with fit only. Fabric/Color or style changes are not permitted.
Please visit this page to fill out our remakes form to ensure a successful and speedy remake process.
After we receive your completed form with the items we have listed (alteration form and you in the suit) we will confirm that we have received your email and then initiate a remake for you.
The remake process takes about 10-14 days on average once all the information is submitted.
Customer waves their right to alterations credits during the remake process.
Can I return my clothing?
SnapSuits makes each and every garment based on the information and sizing provided by you. We create each suit by hand for you creating a true Made to Measure experience. Your suit, is made just for you based on your measurements, choice of fabrics and customizations. Every SnapSuits purchase is backed by our Fit Guarantee. If your order does not meet expectations, let us know and we will make it right. We’re here to help. Contact our Customer Support team and we will guide you through the process.
Please note that we don’t offer refunds as fabric is cut based on your measurements and your customizations. SnapSuits will only grant refunds in store credit if the garments is damaged upon arrival, and SnapSuits is notified with 2 days of delivery.
SnapSuits has the right to deny reimbursement for an item that is believed to be previously worn or damaged.
SnapSuits will not accept items that have been altered or adjusted in any way.
Any items returned to SnapSuits that do not meet the aforementioned requirements will be sent back to the client without reimbursement.
How do I get measured?
Great question! Getting measured for a custom suit online may take a little bit of work, but we promise to make sure its worth it. You have two options. One use our EZ Tailor and let us calculate your measurements in just about 2 minutes
Two grab a friend and measure yourself at home using our guide and video.
Couple of tips when doing the measurements at home.
Do them at home! We highly recommend that you do not go to a tailor or your local Men's Wearhouse. Overall these will provide a poor fit and no one wants that.
Measure carefully, and don't rush. The measuring tape should never feel tight on your body, nor should it feel loose. You should be able to move it side to side on the body without it falling down
Don't be alarmed when your pant's waist's measurements don't line up. Brands use what's called vanity sizing which means the give you a number lower than the true size as a marketing tool (sorry if your bubble is burst here, ours was too!)
Can you send me a fabric samples before I make a purchase?
Yes. Check out our swatch request program
, fill out the requested information, and we will send swatches to your home.
I want to use SnapSuits for a wedding I am in -- can you help me tell the groom to use SnapSuits?
Of course! Send us an email to [email protected]
and we will send you all the details.
How long in advance do I have to start my placing my wedding orders?
Although most of our suits ship and deliver a suit in just 14 days, SnapSuits requires that you place your orders for the big day 2 months in advance of the wedding. This way all your product arrives 6 weeks in advance of the wedding just in case we need to solve any minor fit issues we have plenty of time without stressing anyone out and making sure everyone has a perfect fit for your big day.
I love SnapSuits, is there anything I can do to help?
Tell your friends! Whether they need one suit, or a whole groomsmen party, we appreciate your referral. Ask us about our rewards program!